The GRITTY Business Podcast Ep. 05: How a Family Business Became an Industry Leader with Matt Smith
In this episode of The GRITTY Business Podcast, we explore how a family business evolved into an industry leader with Matt Smith, CEO of Champion PEO. This transformation from a small, family-run operation to a leader in the Professional Employer Organization (PEO) industry provides valuable insights for entrepreneurs, business owners, and leaders aiming to achieve similar success in family business growth.
The Journey from Family Business to Industry Leader
Champion PEO, a boutique, family-owned back-office management firm, has been in operation since 2017. Specializing in managing human capital, the company handles everything from payroll to legal compliance, allowing business owners to focus on growth. The company’s roots are grounded in the legal expertise of Matt Smith’s father, Michael J. Smith, a well-known attorney with nearly four decades of experience.
The story of Champion PEO’s journey from family business growth to an industry leader is one of innovation, resilience, and strategic growth. By focusing on the unique needs of their clients and staying ahead of industry trends, Champion PEO has positioned itself as a leader in the PEO space, helping other businesses achieve their own success.
The High-Touch Approach to Business Growth
One of the defining characteristics of Champion PEO is their commitment to high-touch, personalized service. Unlike larger, more impersonal PEO providers, Champion PEO takes the time to understand the unique needs of each client, providing tailored solutions that help businesses thrive. This approach has been a key factor in their success, particularly in industries where businesses face unique regulatory challenges.
Champion’s transformation from a family business to an industry leader is a testament to the importance of strategic growth and innovation. Their high-touch service model, which prioritizes deep client relationships and personalized solutions, has allowed them to grow rapidly while maintaining the quality of their services. This focus on client needs has not only helped them retain clients but also expand their market reach, solidifying their position as an industry leader.
Overcoming Market Challenges
Their success story is also one of resilience and innovation. When the company entered new markets, they faced significant challenges, particularly around regulations and compliance. Recognizing these gaps, Champion PEO developed innovative solutions that allowed their clients to operate more securely and transparently. Their willingness to dive into uncharted waters and create solutions where none existed has been a key factor in their growth and success.
Empowering Employees for Business Growth
Their success is not just due to their innovative solutions but also their commitment to their people—both clients and employees. The company’s philosophy is to “hire attitude, train skill,” creating a culture where employees are empowered to grow and take on leadership roles. This approach has enabled them to build a team that is not only skilled but deeply invested in the success of their clients.
Champion PEO’s emphasis on employee empowerment has been instrumental in their journey from family business growth to industry leadership. By focusing on the growth and development of their employees, they have been able to build a team that is capable of driving the company’s success and delivering exceptional service to their clients
Looking Ahead: The Future of Champion PEO
As Champion PEO looks to the future, they are preparing for significant growth. With plans to quadruple their size in the next five years, the company is focused on expanding its reach while maintaining the high level of service that has become its hallmark.
One of the exciting developments on the horizon is the launch of a new website, which will better showcase the range of services Champion PEO offers and make it easier for potential clients to connect with them. Additionally, they are exploring new markets, including the hospitality and retail sectors, where they see significant opportunities for growth.
GRIT Technologies A Partner in Family Business Growth
Champion’s journey from a family business to an industry leader is a powerful reminder that with the right support, businesses can overcome challenges and achieve great things. Their story emphasizes the importance of strategic growth, innovation, and a high-touch approach to business.
At GRIT Technologies, we’re proud to be the trusted IT partner for Champion PEO, providing them with the technology solutions they need to operate efficiently and securely. Just as Champion PEO empowers businesses to grow by managing their human capital, GRIT Technologies empowers businesses to thrive by managing their IT infrastructure. If you’re a business owner or leader looking to enhance your operations, secure your data, and leverage technology for growth, GRIT Technologies is here to help. We specialize in providing tailored IT solutions that align with your business goals, ensuring you have the tools and support you need to succeed in today’s competitive market.
Ready to take your business to the next level with reliable IT support? Contact GRIT Technologies today to learn how we can help your business grow just like we’ve helped Champion PEO.
