Careers
Employees With InteGRITy
There have recently been a number of recruitment frauds where individuals are contacting job seekers claiming to represent companies including GRIT Technologies. These fraudulent activities can include but are not limited to: job postings offering roles, interview invitations, or asking for payments to cover a range of expenses and administration costs.
When applying for jobs with GRIT Technologies you will be contacted in one of the following ways:
- Direct phone call from a member of GRIT Technologies leadership team.
- E-mail directly from a member of the GRIT Technologies leadership team with a grittechs.com e-mail address or a communication through LinkedIn or Facebook.
We will not ask for you to provide personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you are a victim of identity theft contact your local police department.
Why Work At GRIT Technologies
Hear directly from our staff on why they chose to work at GRIT Technologies.
3 Easy Steps To Apply
- Review the posting that matches your skills and abilities.
- Fill out the online form below and attach your resume.
- Put your best foot forward! If we think you have what it takes to be a part of the GRIT team, we’ll either call or e-mail you directly to discuss next steps.
Fill out the form to take that first step
Open Roles
We are always accepting applications
Human Resources Manager
Location: Clinton Township
REPORTS TO
CEO
TYPE
Full-time
The Human Resources Manager is responsible for leading the HR objectives for the company to maximize employee satisfaction and meet the needs of the company. This role oversees a broad spectrum of duties that include general HR, recruiting, benefits, employee culture, and internal communications. This position reports to the CEO.
HUMAN RESOURCES
- Performance review process
- Manage Employee documents
- Manage Employee Strategic Plans
- Manage Open Enrollment, decide on benefits programs, and present to ELT for approval
- Manage New Employee Onboarding Process (see ‘Onboarding’ below)
- Manage employee pay increase process
- Handle any Workers’ Comp claims
- Be the point person for benefits or HR related questions for the team
- Maintain employment agreements and review/update with legal counsel every 1 – 2 years.
- Maintain Employee Handbook and work with legal counsel to review/update every 1 – 2 years
- Lead the effort to recognize people on their work anniversary and birthday.
- Work with HR legal counsel as needed
RECRUITING and ONBOARDING
- Maintain and improve current job descriptions for each active role
- Post jobs on appropriate recruiting site as needed
- Maintain relationships with recruiting site account managers
- Review resumes and sends viable candidates to appropriate manager(s) for review
- Contact candidates to arrange initial phone interview and take notes to share with manager(s)
- Schedule second and third interviews with viable candidates on behalf of manager(s)
- Send offer letters
- Onboard new employee with all required forms, documents and HR / Job Skill training
- 3+ years in HR or relevant experience
- Good organizational and project management skills.
- Team player able to lead a small project team when required and also work independently
- Excellent interpersonal, communication, and presentation skills, including formal report writing experience.
- Strong desire to be a part of, and contribute to, a high-performing team.
- Willingness to coach and be coached.
- Strong sense of ethics.
Fill out the form below
vCIO - Technical Alignment Lead
Location: Clinton Township
REPORTS TO
Professional Services Manager
TYPE
Full-time
The VCIO provides our clients with executive-level (CIO/CTO) leadership, helping them develop and implement high-level, innovative technology solutions to address their company objectives and industry requirements. The vCIO is a knowledgeable technology advisor with strong business savvy who is skilled in project management and exceptional customer service.
This role will also manage the Technical Alignment team and will lead, manage, and hold that team accountable to their objectives. The Alignment team is responsible for the technical account management for clients and conducting regular Technical Business Reviews (TBRs) with clients.
- Partner with our Account Managers, Senior Engineers, and Engineers to Develop a deep understanding of the client’s IT and business environment.
- Own the processes and tools for the Alignment team to function at a high level.
- Own onboard process for new clients according to the GRIT onboarding procedure.
- Develop, maintain, analyze, and review Network Assessments and Security Audit reports. Identifying clients’ business risks in relation to technology. Develop solutions to minimize these risks. Present this information to clients during in-person Technical Business Review meetings.
- Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements. Present this to the client to gain approval.
- Handle and resolve client issues and escalations with a great deal of patience, professionalism, and written follow-up.
- Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures.
- Provide performance management to the Alignment team by conducting weekly 1:1’s, quarterly conversations, and annual reviews. Participate in other employee performance management as needed.
- Assist the Professional Services Manager in determining the correct staffing levels to manage the team toward improving service gross margin performance.
- Work closely with the Manager of Professional Services to manage the implementation of GRIT-developed processes, procedures, and operational strategies.
- Communicate possible service quality and/or process/procedure improvements to COO.
- Mentor the Technical Alignment Engineers on uncovering business risk and value when presenting solutions to clients.
- Function as a frontline technical resource providing resolution for level 3 support escalations.
- Act as a bridge between service and project delivery teams to ensure smooth transitions to environment changes.
- Maintain current functional and technical knowledge of GRIT services.
- Document, track, and support compliance with clients’ Service Level Agreements.
- Participate in establishing and maintaining GRIT’s IT standards, processes, and best practices.
- Possess a genuine desire to provide excellent customer service to clients.
- Technical skills — High-level process knowledge and technical skills relating to software deployment and networking:
- Identify an issue(s)
- Duplicate/recreate issues
- Decipher the proposed resolution and clarify
- Verify resolution and communicate to the client
- VMWare
- Windows Server
- Windows workstations
- Cisco Meraki and Ubiquiti networks components
- Microsoft Office 365 Suite of applications
- Cisco Meraki firewalls
- Strong working knowledge of cybersecurity standards
- Ability to generate written statements of work to outline project objectives
- Ability to work in a team, communicate effectively, and positively manage confrontations/conflicts
- Ability to actively drive problems to resolution
- Ability to create and drive a technical strategy to address client issues
- Sound decision-making and critical thinking skills
- The ability to mentor and coach team members
- Previous vCIO (or similar role/title) experience at Managed IT Service Provider
- Sales and customer care within a technology-related environment
- Minimum 6 years’ experience – Active Directory Support, Microsoft Windows and Windows Server Support, Cisco Switching/VLAN/Routing/ Firewall Support, Server Hardware Technologies (CPU/RAID/SCSI), Data Backup and Recovery Support, Corporate Antivirus Support, and VPN Connectivity Support
- The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
- Successfully managed client engagements to completion and client satisfaction
- Excellent analytical skills & problem-solving skills, combined with the ability to resolve problems quickly.
- Exceptional verbal and written organizational, presentation, and communication skills.
- Must be client service oriented and believe in teamwork, collaboration, adaptability, and Initiative.
- Bachelor’s degree or equivalent experience.
Fill out the form below
Technical Alignment Engineer
Location: Clinton Township
REPORTS TO
Professional Services Manager
TYPE
Full-time
The primary role of the Technical Alignment Engineer (TAE) is to work closely with GRIT’s account management and vCIO team to improve the stability and quality of the managed service clients’ IT infrastructure. This role is part level 3 technical support engineer, providing resolution to escalated support requests and part technical advisor, proactively owning and managing the technical aspects with an assigned set of clients. The TAE requires effective interaction with engineering resources, professional services, account management, technical aptitude, and customer-facing social skills.
- Develop a deep understanding of the client’s IT and business environment
- Function as a frontline technical resource providing resolution for level 3 support escalations
- Establish a technical relationship with key client technical personnel and position yourself as a trusted advisor
- Act as the subject matter expert for client Business Line Applications (BLAs)
- Manage and review ongoing client IT initiatives
- Manage and maintain client documentation
- Review assigned clients’ IT environment, develop, and implement plans to reduce customer service issues
- Design and develop specifications for projects needed to align client’s IT infrastructure with GRIT’s standards.
- Act as a bridge between service and project delivery teams to ensure smooth transitions to changes to the environments.
- Participate in the creation of client’s road maps (IML) and business reviews to outline alignment progress, discoveries, and initiatives
- Assisting the client’s technical proposal process and ensuring that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed.
- Maintain current functional and technical knowledge of GRIT services.
- Document, track, and support compliance with clients’ Service Level Agreements
- Participate in establishing and maintaining GRIT’s IT standards, processes, and best practices
- Assisting onboard new clients according to the GRIT’s onboarding procedure
- Possess a genuine desire to provide excellent customer service to clients
- Technical skills — High-level process knowledge and technical skills relating to software deployment and networking:
- Identify an issue(s)
- Duplicate/recreate issues
- Decipher the proposed resolution and clarify
- Verify resolution and communicate to the client
- VMWare
- Windows Server
- Windows workstations
- Cisco Meraki and Ubiquiti networks components
- Microsoft Office 365 Suite of applications
- Cisco Meraki firewalls
- Strong working knowledge of basic cybersecurity standards
- Ability to generate written statements of work to outline project objectives
- Ability to work in a team, communicate effectively, and positively manage confrontations/conflicts
- Ability to actively drive problems to resolution
- Ability to create and drive a technical strategy to address client issues
- Sound decision-making and critical-thinking skills
- The ability to mentor and coach team members
- Engineer with minimum of four years experience
- Minimum 4 years’ experience – Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
- Minimum 4 years’ experience – Cisco Switching/VLAN/Routing/Firewalling Support
- Minimum 4 years’ experience – Server Hardware Technologies (CPU/RAID/SCSI) Support
- Minimum 4 years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
- 3+ years of experience in a related function is required. Direct client advocacy and engagement experience in post-sales or professional services functions.
- Successfully managed client engagements to completion and client satisfaction
- Excellent analytical skills & problem-solving skills, combined with the ability to provide a quick resolution to problems.
- Exceptional verbal and written organizational, presentation, and communication skills.
- Must be client service oriented and believe in teamwork, collaboration, adaptability & Initiative.
- Bachelor’s degree or equivalent experience.
Fill out the form below
Associate Engineer | Level 1
Location: Clinton Township, Grand Rapids, Nashville
REPORTS TO
Service Manager
TYPE
Full-time
Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA’s to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
- Answer Help Desk phones
- Provide Level 1 phone support
- Alerting
- Watch the consoles for new alerts
- Escalate as required
- Portal/RSM management
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies
Fill out the form below
Engineer | Level 2
Location: Clinton Township
REPORTS TO
Service Manager
TYPE
Full-time
Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an “in-house” position. This person should be prompt and/or know the importance of communicating ETA’s to clients. This person should be skillful at preproject/ work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN’s, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.
- DAILY time entry accounting for at least 7 hours
- Documentation of Client Networks
- Small Projects
- Assist Sr. Engineers on Larger projects
- T&M service requests
- Backup Maintenance
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
- Network Server – Experience preferred with Windows Server
- Configure file, print and remote access services
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Terminal Services & Citrix
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Firewall Technologies
- Working Knowledge of Wireless Technologies
Fill out the form below
Senior Engineer | Level 3
Location: Clinton Township
REPORTS TO
Service Manager
TYPE
Full-time
Senior Network Engineers are strong in all the most common and popular networking technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least 5 years of hard core in the trenches experience, this person is a powerful communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an “in-house” position. This person should be prompt and/or know the importance of communicating ETA’s to clients. This person should be skillful at preproject/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Microsoft Server, Exchange, SQL, IIS, Cisco Internetworking, VPNs, firewalls, backups, Linux, UNIX and more. The more truly capable the engineer is in all these areas, the higher the utility value.
- Server Operating Systems
- Installation, configuration and troubleshooting
- Configure file, print and remote access services
- Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Enterprise E-mail
- Required: Exchange Server
- Installation, configuration and troubleshooting of clients, including remote clients
- Extreme administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases, replication and Clustering
- Workstation
- Required: Windows
- Troubleshooting and configuration
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences
- Datacenter Technologies
- Working Knowledge of Enterprise Backup Systems
- Working Knowledge of High Availability load balancing solutions
- Working Knowledge of Hyper-V and VMware
- Working Knowledge of Exchange Clustering
- Working Knowledge of SAN architecture
- Other Preferred Technical Knowledge
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
- Experience with and understanding of routers and firewalls
- Experience and understanding of Terminal Services & Citrix
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Understanding of DNS services
- Understanding of High Availability / Load Balancing solutions
- Other Considerations
- DAILY time entry accounting for at least 7 hours in the form of Resolution Notes in Service Tickets
- Monthly billing should be at least 75% or more of a typical month of about 140 hours available
- Regular and timely completion of Minimum Documentation Standards for each client
- On-going self-training to preserve professional viability is a must
- Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
- Good communication with Account Managers and Team Leader with regards to events and changes transpiring at client sites
- Ability to communicate with client at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. — Bobby can’t print)
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
- Working Knowledge of Firewall Technologies
- Working Knowledge of Wireless Technologies
Fill out the form below
Account Manager
Location: Clinton Township
REPORTS TO
Director of Business Development
TYPE
Full-time
The Account Manager is responsible for the full sales lifecycle as it pertains to the current client base. This position works with active clients to up-sell products and services by reviewing their current network environment and working with them on their behalf as a trusted business/technology consultant to optimize the integrity and performance of their business network. The Account Manager will develop a thorough understanding of the client’s business and technology needs, in conjunction with the virtual Chief Information Officer. The Account Manager is also the client representative within the organization, advocating on their behalf.
- Develop and maintain relationships with client stakeholders to develop a deep understanding of their needs and translate those needs into product solutions that satisfy their requirements
- Act as the primary point of contact for clients, responding to inquiries and concerns in a timely and professional manner.
- Cross-selling and up-selling services and solutions to existing accounts based on current and future client needs
- Ensure clients are satisfied with the services provided by GRIT and work to address any issues that may arise.
- Along with the virtual CIO or Alignment Engineer, meet regularly for technical business reviews
- Act as a facilitator between client and GRIT team on any unresolved or urgent issues.
- Collaborate with internal teams to develop solutions that meet client needs and expectations. Work with management and engineering to develop proposals and quotes, and present those proposals and quotes to client stakeholders.
- Effectively communicate features and benefits of solutions and manage client expectations throughout the lifecycle of the account
- Manage client accounts, including contract renewals, pricing negotiations, quote and proposal follow up, and reviewing service level agreements
- Maintain in-depth product knowledge and service offerings of the company and how they relate to client needs
- Represent GRIT at industry / company events and conferences, networking with potential clients and partners.
- Perform sales procedures through Sales Tickets, Opportunities and related Activities in ConnectWise and remain compliant with defined policies and procedures
- High school diploma or equivalent.
- 1-2 years of experience in sales or a similar role.
- Ability to develop strong client relationships based on trust and respect
- Lead and collaborate with internal departments to facilitate client need fulfillment
- Demonstrated capacity to handle several responsibilities simultaneously
- Exceptional written and verbal communication skills
- Experience using Microsoft Office Products (Outlook, Excel, Word, PowerPoint).
- Excellent organizational skills and attention to detail.
Fill out the form below
